Your Privacy Matters — 339 bet Data Policy

1 Data We Collect

When you interact with the 339 bet platform, we collect several categories of personal data. The specific data we hold about you depends on how you use our services — a registered player who makes deposits and places bets will have a more complete data profile than a visitor who simply browses the site without registering. The main categories of personal data we collect are set out below.

Registration and Identity Data

When you open a 339 bet account, we collect the information you provide during sign-up: your full legal name, date of birth, residential address (including city and district — for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi), email address, and mobile phone number. If you complete our identity verification (KYC) process, we will also collect copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence, together with proof of address documentation.

Financial and Transaction Data

We collect details of every financial transaction you carry out on the 339 bet platform, including: deposit amounts and timestamps, withdrawal requests and processing records, payment method identifiers (for example, your registered bKash or Nagad mobile number, the last four digits of a Visa or Mastercard, or your Rocket or Upay account reference), and the transaction reference numbers issued by your payment provider. We do not store full card numbers or mobile banking PINs — these are handled directly by the respective payment processors.

Betting and Gaming Activity Data

We maintain a complete record of your betting and gaming activity on the 339 bet platform. This includes every bet placed on cricket, football, kabaddi, and other sports markets; every game session on live casino titles (roulette, baccarat, blackjack, Teen Patti, Andar Bahar, Dragon Tiger), slot games, and specialty games (Bird Catcher, Fishing Expert); stake amounts, odds, outcomes, and balance changes; and the timing and duration of each gaming session.

Technical and Device Data

We automatically collect certain technical data when you access 339-bet.net. This includes your IP address, browser type and version, operating system, device type (mobile, tablet, or desktop), screen resolution, referring URL, pages visited on our platform, and session duration. This data is collected via server logs and analytics tools and is used primarily for platform security, performance optimisation, and fraud detection purposes.

2 How We Use Your Data

339 bet processes your personal data only for specific, legitimate purposes. We do not sell your personal data to third parties for their own marketing use. The primary purposes for which we use your data are as follows:

• Account Management: To create, maintain, and administer your 339 bet player account, including verifying your identity, processing your registration, and enabling you to log in securely.
• Service Delivery: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to display your account balance and transaction history; to settle bets and credit winnings; and to provide access to all games and betting markets on the 339 bet platform.
• Legal Compliance: To fulfil our obligations under applicable anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and responsible gaming mandates. This includes verifying your age (18+) and identity, monitoring your account for suspicious activity, and maintaining transaction records for the legally required retention periods.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, multi-accounting, and other prohibited conduct as defined in the 339 bet Terms & Conditions. Our fraud detection systems analyse patterns in your betting activity and transaction history to identify anomalies that may indicate account compromise or deliberate misuse.
• Responsible Gaming: To monitor your gaming behaviour for indicators of problem gambling and, where appropriate, to apply account restrictions, deposit limits, or self-exclusion measures. We may use your gaming activity data to send responsible gaming alerts if your play pattern raises concern.
• Customer Support: To respond to your queries, process complaints, and maintain records of communications between you and our support team.
• Marketing Communications: If you have opted in to receive marketing communications from 339 bet, we will use your email address and mobile number to send you information about promotions, new games, and special offers tailored to the Bangladesh market — including Eid and BPL season promotions. You may withdraw your marketing consent at any time by contacting support@339-bet.net.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, design, and content of 339-bet.net and to develop new features and services.

3 Cookies & Tracking

339 bet uses cookies and similar tracking technologies on the 339-bet.net website. Cookies are small text files stored on your device by your browser. They allow the 339 bet platform to recognise your device, remember your preferences, maintain your login session, and collect analytical data about how the site is used. The types of cookies we use are described below.

• Strictly Necessary Cookies: These are essential for the operation of the 339 bet platform. They include session authentication cookies that keep you logged in during a betting session, security tokens that protect against cross-site request forgery, and cookies that store your language and currency preferences. You cannot opt out of strictly necessary cookies without losing core platform functionality.
• Analytics Cookies: We use analytics tools to collect aggregated, anonymised data about how visitors use 339-bet.net — which pages are visited most frequently, how long users spend on each page, and where users navigate from. This data helps us improve the platform experience. Analytics cookies do not identify you personally.
• Functional Cookies: These cookies remember choices you make on the platform — such as your preferred deposit method, game lobby filter settings, or notification preferences — so you do not have to reconfigure them on every visit.
• Performance Cookies: These help us monitor the technical performance of the 339 bet platform, identifying slow-loading pages, error rates, and other performance issues so that our technical team can address them promptly.

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that blocking strictly necessary cookies will impair your ability to use the 339 bet platform — in particular, you may not be able to log in or maintain a betting session. Blocking analytics or functional cookies will not prevent you from using the platform but may result in a less personalised experience.

4 Data Sharing & Disclosure

339 bet does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.

• Payment Processors: To process deposits and withdrawals, we share the minimum necessary financial information with payment service providers including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Each provider handles your data under its own privacy policy and applicable financial regulations.
• Identity Verification Providers: To complete KYC checks, we may share your identity documents with third-party identity verification services. These providers process your data solely for the purpose of confirming your identity and are bound by strict confidentiality obligations.
• Game Content Providers: Live casino and slot game providers — including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe — receive session tokens and the minimum game-related data required to deliver their services. They do not receive your full identity or financial profile.
• Fraud Prevention and AML Agencies: Where required by applicable law or where we have reasonable grounds to suspect money laundering, fraud, or other criminal activity, we will share relevant data with law enforcement authorities, financial intelligence units, or fraud prevention agencies. We are legally obligated to cooperate with such disclosures and cannot notify you in advance when legally prohibited from doing so.
• Professional Advisers: We may share your data with our legal counsel, auditors, and compliance consultants where necessary for the performance of their professional services. These parties are bound by professional confidentiality obligations.
• Business Transfers: In the event that 339 bet undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred as part of that transaction. We will notify affected players via email before any such transfer takes effect and provide the option to request account closure if you do not wish your data to be transferred.

5 Data Security

339 bet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, and alteration. Our key security practices include:

• SSL/TLS Encryption: All data transmitted between your device and the 339-bet.net platform is encrypted using industry-standard SSL/TLS protocols. The padlock icon displayed in your browser address bar confirms that your connection is secure.
• Encrypted Data Storage: Sensitive personal data — including identity documents, payment identifiers, and account credentials — is stored in encrypted form in our secure database infrastructure. Encryption keys are managed under strict access controls.
• Access Controls: Access to personal data within the 339 bet organisation is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational need are granted access to player data, and all access is logged and audited.
• Two-Factor Authentication: 339 bet offers optional two-factor authentication (2FA) for player accounts as an additional layer of login security. We strongly encourage all players to enable 2FA in their account security settings.
• Fraud Detection Systems: Our platform operates real-time fraud detection and anomaly monitoring systems that flag unusual account activity — such as logins from unrecognised devices or locations, rapid successive withdrawal requests, or irregular betting patterns — for immediate review by our security team.
• Regular Security Reviews: We conduct periodic internal security reviews and vulnerability assessments of our platform infrastructure to identify and remediate potential weaknesses before they can be exploited.

Notwithstanding the measures above, no digital platform can guarantee absolute security against all possible threats. 339 bet strongly advises all players to use a strong, unique password for their account, to enable 2FA, and to keep their login credentials strictly confidential. If you suspect that your account has been accessed without your authorisation, contact our 24/7 live chat support team immediately so that we can take prompt protective action.

6 Data Retention

339 bet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting obligations. The following retention periods apply to the main categories of data we hold:

• Account and Identity Data: Retained for the duration of your active account, and for a minimum of five years following account closure. This retention period is required to meet our AML compliance obligations and to handle any post-closure disputes or regulatory enquiries.
• Transaction and Financial Records: Retained for a minimum of five years from the date of each transaction, in accordance with financial record-keeping requirements applicable to payment service providers and betting operators.
• Betting and Gaming Activity: Retained for five years from the date of each bet or game session. Aggregated and anonymised gaming data may be retained indefinitely for analytical and platform development purposes.
• KYC Documents: Identity and address verification documents are retained for five years following account closure. Where a specific legal investigation or regulatory enquiry requires it, these documents may be retained for longer at the direction of the relevant authority.
• Support Communications: Live chat transcripts and email correspondence with our support team are retained for two years from the date of the communication unless the matter is subject to an ongoing dispute or investigation.
• Marketing Consent Records: Records of your marketing consent (opt-in) and any subsequent opt-out requests are retained for five years as evidence of compliance with applicable marketing regulations.

When the applicable retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual. If you request early deletion of your data (see "Your Privacy Rights" below), we will assess your request against our legal retention obligations and inform you of the outcome within 30 days.

7 Your Privacy Rights

As a data subject whose personal information is processed by 339 bet, you have a number of rights in relation to your personal data. These rights are set out below. To exercise any of these rights, please contact our Data Protection Officer (DPO) using the contact details in the section below. We will respond to all verified requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of all personal data we hold about you. We will provide this in a structured, readable format. We may request proof of your identity before processing an access request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update certain data fields directly in your 339 bet account settings; for other corrections, please contact our support team.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data. This right is not absolute — we may be required to retain certain data to comply with legal obligations (for example, AML record-keeping requirements). Where we cannot fulfil a deletion request in full, we will explain which data must be retained and why.
• Right to Restrict Processing: In certain circumstances, you have the right to request that we restrict the processing of your data — for example, while a dispute about data accuracy is being investigated.
• Right to Data Portability: You have the right to receive personal data you have provided to 339 bet in a machine-readable format and to have that data transferred to another service provider where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis. You also have an unconditional right to object to the use of your data for direct marketing purposes — your marketing preferences can be updated by contacting support@339-bet.net.
• Right to Withdraw Consent: Where we process your data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without penalty. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

8 Contact & Data Officer

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 339 bet has handled your personal data, please contact us using the details below. All privacy-related enquiries are handled by our dedicated Data Protection Officer.

Data Protection Officer — 339 bet
Email (plain text — not a link): support@339-bet.net
Subject line: Privacy / Data Rights Request
Support hours: 00:00 – 24:00 BST (UTC+6), every day including public holidays

We aim to acknowledge all privacy enquiries within two business days and to provide a full substantive response within 30 calendar days. Where a request is particularly complex or where we receive a high volume of requests simultaneously, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it before the original 30-day deadline expires.

If you are not satisfied with our response to your privacy enquiry or data rights request, you have the right to refer your complaint to the appropriate supervisory authority in your jurisdiction. We encourage you to contact us first so that we have the opportunity to address your concern directly before any formal escalation.